Have questions? Ask our Expert
Shipping is free to the US and Canada for orders over $100. For EU, UK and Australia/New Zealand - $11.99. Shipping to the Middle East is $12.99. For orders over $599 - $18.99 Due to the COVID-19 situation, we ship via UPS/DHL only. ORDERS ARE CONSIDERED FULLY PROCESSED WITHIN 48 HOURS AND CANNOT BE CANCELED AFTER THAT. LINGERIE AND CLEARANCE ITEMS ARE NOT ELIGIBLE FOR RETURN. WE HAVE MULTIPLE WAREHOUSES AROUND THE WORLD. UNFORTUNATELY, WE DO NOT OFFER OVERNIGHT SHIPPING.
PRIMETIME LOOKS return policy can only be applied to return items purchased online at www.primetimelooks.com
PRIMETIME LOOKS is not liable for any return packages that were sent from the USA or Canada to the address outside the US.
Items must be sent back within 10 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
You will be responsible for covering the shipping costs to return your item(s) unless the sent item was damaged.
PRIMETIME LOOKS is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
PRIMETIME LOOKS does not provide special dates deliveries unless one of the company's customer service representatives stated otherwise via email or live chat.
All items with the red price and SALE tag are considered Sale and can only be refunded in the form of an E-Gift Card code unless the wrong item arrived, or arrived damaged. Lingerie (bodysuits included) are not eligible for return.
Please allow 5-7 business days for us to process your return once it is received by our warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
Once your return is approved, you will receive an E-Gift Card code via email within a few days.
If you haven’t received your coupon yet, please contact us at firstname.lastname@example.org.
Instant exchanges for customers outside the US and Canada are not available at the moment, only returns.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
Orders are considered processed within 48 hours and cannot be canceled after that.